⭐ Toria’s Touch — Policies

Refund & Return Policy

Custom décor items are non‑refundable because each piece is made specifically for you. Before production begins, you receive a design to review and approve. Once the design is signed off on, the item is created exactly as requested. If your item arrives damaged, contact me within 48 hours with photos so I can make it right.

Virtual Design Policy

Virtual design services are non‑refundable once work has started. Your service includes: • A design questionnaire • A custom layout • A mood board • Shopping links. One revision is included. Additional revisions can be added for a small fee.

Virtual Organizing Policy

Virtual organizing sessions must be canceled at least 24 hours in advance. Same‑day cancellations may require a rescheduling fee. Follow‑up support is available after your session if you need help staying on track.

In‑Person Organizing Policy

In‑person sessions must be canceled at least 24 hours in advance. If I arrive and cannot access the home or the session cannot be completed, a cancellation fee may apply.

Shipping Policy (Custom Décor)

Processing time for custom décor is typically 5–10 business days. Shipping times vary based on location and carrier. You will receive tracking information once your order ships.

Privacy Policy

Your personal information (photos, measurements, contact details, questionnaires) is used only to complete your design or organizing service. I do not share or sell your information.

Terms of Service

By booking a service or placing an order, you agree to: • Provide accurate information • Approve designs before production • Follow cancellation policies • Communicate any issues within 48 hours

Contact

If you have questions about any policy, you can reach me through the Conhttps://toriastouch.com/contact/tact page.